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Third Ear Conflict Resolution

A holistic law firm dedicated to keeping employers out of court and building their conflict resolution skills--so everyone has a better work experience.

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Nance L. Schick Teaches CLE on Making Mediation Work for Your Clients

Nance Schick · Jan 23, 2019 ·

Nance and ProLawCLE have partnered on one of her favorite courses. Originally presented for Lawline, this course reminds attorneys and paralegals of the emotional costs of litigation. Among other things, Nance discusses the Social Readjustment Rating Scale and Maslow’s Hierarchy of Needs in relationship to various litigation matters to make her argument that their are often greater opportunities for deep resolution in mediation.

Can your court process do that?

You think litigation is stressful for you. Imagine what it’s like to be a client who has not gone to law school and who might have only been in a courthouse for jury duty or a marriage license.

Calling a lawyer probably wasn’t on our clients’ lists of fun things to do. Typically, they are emotionally charged and fearing the worst. We might know that the likelihood of that worst-case scenario is low. We might have handled hundreds of matters like their matters. But if we ignore their legitimate human experience, we will miss opportunities to resolve conflicts completely, empower clients, make them our best marketers, and enjoy our role in the profession. That might seem idealistic, but wouldn’t you rather strive for the ideal than mediocrity?

Course Objectives

This course will allow participants to:Cover Slide from presentation

  • Define conflicts that arise between best and actual practices
  • Identify their clients’ full range of interests
  • Co-create a more complete settlement strategy
  • Execute that strategy effectively in mediation

To watch the full program and obtain continuing legal education (“CLE”) credit, click here.

NOTE: This course can be adapted for other industries. With a bit of planning, we can often gain approval for continuing education credit in the funeral and other professions.


Want to learn more about mediation? Read on:

  • What is Mediation? (Blog Post)
  • How Do I Know if a Case is Right for Mediation? (Blog Post)
  • Why Do Parties Reject Mediation, If It Works? (Blog Post)

Nance L. Schick, Esq. is a New York City attorney and mediator who focuses on keeping people out of court and building their conflict resolution skills, especially in business and employment disputes. Her holistic, integrative approach to conflict resolution draws from her experience as a crime victim, human resources supervisor, minor league sports agent, and United Nations representative. She is a 2001 graduate of the State University of New York Buffalo Law School trained in Alternative Dispute Resolution (ADR) by the Equal Employment Opportunity Commission (EEOC), Financial Industry Regulatory Authority (FINRA), and International Center for Ethno-Religious Mediation (ICERM). She is also creator of the Third Ear Conflict Resolution process, author of DIY Conflict Resolution: Seven Choices and Five Actions of a Master, and an award-winning entrepreneur, who has been acknowledged by Super Lawyers (ADR, 2018), the New York Economic Development Corporation/B-Labs (Finalist, Best for NYC 2015 & 2016), U.S. Chamber of Commerce (2015 Blue Ribbon Small Business), Enterprising Women Magazine (Honorable Mention, 2014 Woman of the Year awards), and Urban Rebound NY/Count Me In (Finalist, 2013 Pitch Competition).

Mediation & Group Coaching implicit bias, sexual harassment

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