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There will always be conflicts you can’t avoid. Life is full of them.
Keep those conflicts out of court, and build your conflict resolution skills. That’s my goal.
I’ll help you become a conflict resolution master by practicing the 7 Choices and 5 Actions of the Third Ear Conflict Resolution process.
That makes it seem pretty easy, doesn’t it? That’s what Kelly thought, too.
Kelly had been managing people for more than five years. They* had been pretty successful in getting their team to meet operational goals, and they had benefited financially, although modestly. It seemed like others were making exponentially more money for a fraction of the work Kelly was doing. Kelly was tired, frustrated, and a little angry. To top it off, the business’ diversity and inclusion initiatives had brought in new employees Kelly was afraid to talk to, much less discipline, because they were afraid of a discrimination complaint.
Using a combination of tools, from the Third Ear Conflict Resolution process to coaching, training, and updating business policies and procedures, Kelly began to get their confidence back. They began to see that they didn’t have to fear or resent anyone. They just needed to learn how to:
- Set clear boundaries and expectations
- Prepare more for difficult conversations
- Use objective criteria when evaluating performance
- Adapt to different communication styles
- Practice listening for opportunities, not just errors
Afraid to talk to people you need to work with? Want to lead more powerfully?
Mastery takes focus and action.
Seven Choices
Forgive yourself.
Acknowledge yourself.
Forgive the world.
Free the emotions.
Clear your mind.
Assume nothing.
Listen with your heart.
Five Actions
Define the conflict.
Identify the interests.
Play with the possibilities.
Create the future.
Stay on PARR.
Don’t let your thoughts limit you.
Robin was the CEO of a business with a workforce that largely identified as male and white. Despite diversity and inclusion initiatives, the business had experienced an increase in discrimination, sexual harassment, and other claims. Work wasn’t fun for most people there. It seemed like everyone was suddenly afraid to talk to each other. This made it very hard to execute plans and accomplish goals.
Resolving the legal claims was only part of the strategy.
Want to go beyond the settlement and create a more productive work environment?
