In this video, Nance gives some quick tips on how to deal with emotionally-charged issues.
- Listen
- Understand what is happening at this particular moment
- Play the long game
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Nance L. Schick, Esq. is an attorney, mediator, and conflict resolution coach whose goal is to keep you out of court and build your conflict resolution skills. She helps managers and business owners talk to employees about difficult issues such as gender, race, religion, and disability. She also negotiates penalty settlements for employers who unintentionally misclassify their workers. She is creator of the Third Ear Conflict Resolution process, author of DIY Conflict Resolution: Seven Choices and Five Actions of a Master, and an award-winning entrepreneur, who has been acknowledged by Super Lawyers, the New York Economic Development Corporation/B-Labs, U.S. Chamber of Commerce, Enterprising Women Magazine, Urban Rebound NY/Count Me In, The Kauffman Foundation, and more.