In this video Nance teaches how to make sure your apology is complete–for you and the person you hurt:
- Acknowledge the specific error
- Ask about the impact and how you can make amends
- Commit to a behavior change and follow through
If you’re afraid to make the first move toward forgiveness or need to clean up an apology fail, schedule your free 30-minute breakthrough call: Client Application.
Prefer to do it yourself?
Nance L. Schick, Esq., is a workplace attorney, ethno-religious mediator, and conflict resolution coach based in New York City. Her goal is to keep managers and small business owners out of court and build their conflict resolution skills so everyone has a better work experience. She is creator of the Third Ear Conflict Resolution process, author of DIY Conflict Resolution, and an award-winning entrepreneur acknowledged by Super Lawyers (ADR, 2018, 2019 & 2020), the New York Economic Development Corporation/B-Labs (Finalist, Best for NYC 2015 & 2016), U.S. Chamber of Commerce (2015 Blue Ribbon Small Business), Enterprising Women Magazine (Honorable Mention, 2014 Woman of the Year awards).