One of the most common complaints injured workers have about their experiences after a work-related accident is that the employers forget about them. Employees who feel valued are more likely to return to work. The longer a person stays home from work, the less likely they are to return at all. This, of course, increases the cost of the workers’ compensation (“WC”) claim, but it also increases intangible costs such as the time and effort required to recruit, hire and train a new employee. Follow these steps, and you will probably see increases in more desirable areas, such as employee loyalty and manageable claims.
1. Immediately after becoming aware of an accident, provide any necessary medical care, whether by ambulance or an on-site provider. The employee’s health is most important.
2. Once he or she has been cared for, investigate the scene. Photographs are infinitely valuable to the claims representative and defense counsel who will be administering the related WC claim, as are statements concurrent with the accident. Both assist in making quick decisions about accepting or denying the claim, which speeds the progress of treatment and the employee’s return to work. (“RTW”)
3. File the required C-2, C-11 and C-240 forms with the Board. This also reduces delays that create disgruntled employees who fail to RTW.
4. Call the employee weekly just to remind him (or her) that he is valued, and you look forward to his return.
5. See him return!