201704.14
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FAQ: What Does It Mean to Be a “Neutral”?

Neutrals are third-parties. They aren’t part of the dispute to be arbitrated or mediated, and they aren’t likely to be significantly impacted by any resolution the primary parties create. Unlike your mom, who benefited from a quiet home when you and your sibling stopped fighting, the neutral typically receives no direct benefit from the resolution…

201702.27
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Which of the Seven Choices Aren’t You Making?

In Chapter Two of my book, DIY Conflict Resolution: Seven Choices and Five Actions of a Master, I discuss the transtheoretical model (“TTM”) of behavioral modification. Before I started researching the science behind the effectiveness of mediation and my Third Ear Conflict Resolution process, I simply understood that I was choosing many of the experiences…

201610.24
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Three Hiring Expectations That Probably Won’t Be Fulfilled

My colleagues and I often discuss our challenges in finding the “model” employees for our businesses. Whether it’s a client who has a disgruntled worker who frequently files claims to extend her vacation time, a vendor whose employees don’t consistently how up for work, or a friend who is so good to his team that he makes…

201608.22
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How to Give an Effective and Complete Apology

We’ve heard several at least arguable apologies over the past week from #RyanLochte to #DonaldTrump to #Le’VeonBell. This year, we’ve also heard from #BrockTurner, newspapers, and a number of quick-thumbed social media commenters. So few of these feel complete, even when they are sincere. To most of us, “I’m sorry” and an excuse isn’t much of an apology at all. It…